REgional support manager, British Swim School
British Swim School is a part of a multi-brand franchisor, Buzz Franchise Brands. This exciting, local company, is fast-growing in the home services industry responsible for the Home Clean Heroes, Pool Scouts, as well as British Swim School brands. Ranked multiple times as one of the top places to work in Virginia Beach, VA, we are now looking for a skilled professional to drive that growth. If you’re an energetic self-starter with an eye for detail and affection for all things customer service oriented, this could be the ideal job for you.
British Swim School provides a proven swimming instruction curriculum that strives for ‘Survival of the Littlest’! With many franchises throughout the United States, British Swim School is becoming the leader in swim safety and curriculum.
The Regional Support Managers are the owners of the overall execution and compliance delivery within an assigned area/region. They are responsible for managing and building relationships with all Franchises and are accountable for the execution of support and compliance visits. They must track and report all visits and interactions with those within the region along with performing analysis to identify areas of opportunity and create plans to rectify outstanding issues. The Regional Managers work closely with the VP of Operations to ensure all locations are aligned with the British Swim School Brand and executing based on this knowledge.
Characteristics, skills and abilities
Disciplined to follow and enforce safety procedures, company policies and programs as required
Strong ability to create relationships with all Franchises with high level of communication to achieve overall success
Faces tasks and challenges with passion and energy
Strong time management skills with a focus on timely completion of tasks as assigned
Critical thinking, problem solving, analysis and strategic planning skills
Roles and Responsibilities
Deliver the British Swim School CORE Values to new and existing Franchise Owners and Employees
Perform root-cause analysis
Anticipate area needs then explores and facilitates plans to implement change and/or support within assigned areas
Assist in delivering training, on-boarding and targeted compliance visits with the focus on growing and improving the department
Assist with Aquatics trainings, conference planning and execution, and visits
Identify areas of opportunities, develop and execute action plans to address challenges and improve results regarding, customer retention, bottom line revenue and driving individual success
Conduct on-going training to aid in the development and maintenance of Swim Schools within the region
Bachelor’s Degree and/or relevant experience including Franchising experience
Strong written and oral communication skills.
Experience with Franchise operations is an asset
To apply for this position, send your resume and cover letter to email@example.com with the subject line Regional Support Manager Position.
Buzz Franchise Brands and all subsidiaries are Equal Opportunity employers of women, minorities, protected veterans and individuals with disabilities.